The process of establishing policies, systems and procedures in an organisation in order to oversee the systematic creation, organisation, access and use of large quantities of information, especially in different formats and applications. The process of content management may include, but is not limited to, records management, web management and the creation of collaborative workspaces. Electronic content management, sometimes also referred to as electronic information management, also refers more specifically to the software program and supporting hardware used to automate and integrate the information management process, which may include the management of electronic documents. 

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