It’s been 12 years since I first read Abigal J. Sellen and Richard H.R. Harper’s book, The Myth of the Paperless Office. It remains one of my favorite no nonsense analysis into the subject.
This bold and insightful analysis by two Microsoft employees into the psychological and practical reasons why certain business processes continue to rely on paper remains relevant even a decade after its publication. The book is especially helpful for records and information governance consultants more intent on providing their clients with a true understanding of the nature of their processes than selling them software solutions driven by buzz phrases including “The Paperless Office.” Continue reading