3 Timeless Business Lessons from a Real Life Superwoman

Eleanor Moscatel in Superman

The Adventures of Superman (upper right, Eleanor Moscatel)

My Mother is 86 and doesn’t have a LinkedIn profile. But if she ever did, her headline would read something like… “Former ingenue, entrepreneur, dreamer, and the rest is none of your damn business, honey.” But to those who’ve had the privilege to know her over the decades her mantra has always been, quite simply, to treat everybody with dignity!

Here are 3 timeless business lessons she’s taught me to go along with that mantra.

3. The worst “they” can say is “no.” – Opportunities were not exactly flowing in depression-era Los Angeles, but that didn’t stop one young lady from putting herself out there. She helped my father through chiropractic school by working long hours as a Hollywood extra throughout the 50’s and 60’s. Though never quite achieving stardom she knocked on enough doors to get a lot of work, save some seed money and establish relationships that would eventually transform her life. Mom leveraged her new, tough shell to find opportunities, sell her strengths and laugh off rejection.  “It’s no big deal,” she constantly told me as a kid. At the end of the day you should never be afraid to ask for what you want because the absolute worst “they” can say is no. And you still get to keep your dignity.

2. Get everything in writing. – Unurprisingly, Mom had to learn this lesson like most of us… the hard way. This was the mid-century after all and commonplace to make agreements on a handshake. But it only took a few rotten deals for her to realize that keeping good records was key to helping a business stay on track and prospering. Putting it in writing lets the other person know that you need to be, and you will be, treated with dignity.

1. Don’t burn your bridges. – The keyword in the old adage that you can’t make a lot of money without making a few enemies is few. Just as one door opens and another closes, Mom never wanted to find herself in a new room with an old enemy. By treating everybody with dignity she managed to avoid burning many bridges. And for every bridge she burned, she’s probably built a thousand more. When a job or a deal doesn’t go your way, take the high road and don’t make it personal. You never know what the future brings or who might be bringing it.

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Mom’s success, not just in business, but among the people she calls colleagues, friends and family is based on dignity. And while there were many times in her life where she was unfairly treated, put at a disadvantage and rejected, she never forgot that. I guess that’s why I never had much of a problem following the 5th Commandment. Anybody remember that one?

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Less is more, gaps are opportunities and relationships matter: A Case Study in Information Governance at #AIIM2018!

AIIM 2018 is just around the corner and I’m thrilled to be presenting my Case Study at this great conference which takes place April 10-13th, in San Antonio! Hope you can join me and so many like-minded in San Antonio this year or later in May when I’ll also be speaking about a program which was recently honored by ARMA International with its Excellence for an Organization Award!  Here are a few slides from my session which will be held on April 12th at 5PM.

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June 2016 Member Spotlight: Rafael Moscatel, IGP, CRM

Very proud to be featured by ARMA’s Info Pro publication this month!

Jun 15, 2016

ARMA received the following nomination from April Dmytrenko, CRM, FAI, for the Member Spotlight:

Meet Rafael Moscatel, IGP, CRM

Rafael Moscatel is a Certified Records Manager (CRM) and Information Governance Professional (IGP) with more than 20 years of experience implementing world-class records retention, data governance, and compliance programs for large enterprises. He designed process transformations, led team-building efforts, and spearheaded change management initiatives in a variety of complex and highly regulated industries. His expertise includes developing document management strategies, decommissioning legacy systems, performing risk assessments, and performing audit remediation.

Rafael truly understands his field and specifically IG and technology. He was instrumental in rolling out the enterprise-wide program at Paramount Pictures. Now he is working for Farmers Group, where he has established an outstanding IG framework from which to continue to support an effective program. He is proactive, strategic, and not only a talented RIM professional but an excellent business professional. He develops outstanding collaborative relationships, understands the value of senior management support and involving the business units, and is a strategic risk taker.

Moscatel lives and works in Los Angeles. He serves as the director of information governance for Farmers Group, Inc. He has been an ARMA member for 12 years.

As you can tell, Rafael is a great fit for the Member Spotlight, an honor meant to recognize members’ involvement within the profession and the association. If you would like to network with him, you can contact him through LinkedIn www.linkedin.com/in/rafaelmoscatel or at rafaelmoscatelcrm.wordpress.com

Read More Here….

ARMA Spring Conference

Please join me and some of my esteemed colleagues at the Annual ARMA-GLA Spring conference taking place this April at the Microsoft Technology Center in Playa Vista on April 15th, 2016!

DETAILS:

REGISTRATION CUT OFF:   April 8, 2016
CANCELLATION POLICY:  Full Refund if Canceled before April 8.   $50 cancellation fee if cancelled after April 8.
TRANSFER POLICY:  Registrations are transferrable anytime PRIOR to the event.   Attendance can not be SPLIT.  One attendee per admission only.   Please contact Event Organizer for transfer requests.
LOCATION:
The Microsoft Technology Center

The Myth of the Paperless Office – 12 Years Later

It’s been 12 years since I first read Abigal J. Sellen and Richard H.R. Harper’s book, The Myth of the Paperless Office.  It remains one of my favorite no nonsense analysis into the subject.

This bold and insightful analysis by two Microsoft employees into the psychological and practical reasons why certain business processes continue to rely on paper remains relevant even a decade after its publication. The book is especially helpful for records and information governance consultants more intent on providing their clients with a true understanding of the nature of their processes than selling them software solutions driven by buzz phrases including “The Paperless Office.” Continue reading