June 2016 Member Spotlight: Rafael Moscatel, IGP, CRM

June 2016 Member Spotlight: Rafael Moscatel, IGP, CRM

Very proud to be featured by ARMA’s Info Pro publication this month!

Jun 15, 2016

ARMA received the following nomination from April Dmytrenko, CRM, FAI, for the Member Spotlight:

Meet Rafael Moscatel, IGP, CRM

Rafael Moscatel is a Certified Records Manager (CRM) and Information Governance Professional (IGP) with more than 20 years of experience implementing world-class records retention, data governance, and compliance programs for large enterprises. He designed process transformations, led team-building efforts, and spearheaded change management initiatives in a variety of complex and highly regulated industries. His expertise includes developing document management strategies, decommissioning legacy systems, performing risk assessments, and performing audit remediation.

Rafael truly understands his field and specifically IG and technology. He was instrumental in rolling out the enterprise-wide program at Paramount Pictures. Now he is working for Farmers Group, where he has established an outstanding IG framework from which to continue to support an effective program. He is proactive, strategic, and not only a talented RIM professional but an excellent business professional. He develops outstanding collaborative relationships, understands the value of senior management support and involving the business units, and is a strategic risk taker.

Moscatel lives and works in Los Angeles. He serves as the director of information governance for Farmers Group, Inc. He has been an ARMA member for 12 years.

As you can tell, Rafael is a great fit for the Member Spotlight, an honor meant to recognize members’ involvement within the profession and the association. If you would like to network with him, you can contact him through LinkedIn www.linkedin.com/in/rafaelmoscatel or at rafaelmoscatelcrm.wordpress.com


Read More Here….


ARMA Spring Conference

Please join me and some of my esteemed colleagues at the Annual ARMA-GLA Spring conference taking place this April at the Microsoft Technology Center in Playa Vista on April 15th, 2016!


Our Annual Spring Conference is back and better than ever!!

THE FUTURE IS NOW:   Managing Digital Records

Join your peers in the records and information management field for a full day of sessions, panels, interactive exchange, and NETWORKING!

Leading RIM and Information Governance Professionals with expertise in corporate, government, and law firms will be sharing insights, case studies, and perspectives on moving into a e-records environment, including Classification, Retention, Repositories, Technology, and General Workflow.


Full conference details will soon be up on our website, but here is a glimpse at what to expect:


  • Terry Coan, HBR Consulting

  • Marvin Cross, Kirkland & Ellis

  • April Dmytrenko, Consultant

  • Jim Higdon, Vendor Direct Solutions

  • Rafael Moscatel, Farmers Insurance

  • Jeffrey Lewis, Sheppard Mullin

  • Ali Shahidi, Cooley LLP

  • Carolyn Smallwood, Brutzkus

  • Helen Streck, Kaizen InfoSource

  • Kurt Thies, Tab

  • Greg Weigel, Revolution Software

  • Antoinette M. Mann,  City of Thousand Oaks

  • Justin Slagle, Microsoft

5 hours of ICRM Certification Maintenance Points Have Been Submitted for Approval


CANCELLATION POLICY:  Full Refund if Canceled before April 8.   $50 cancellation fee if cancelled after April 8.
TRANSFER POLICY:  Registrations are transferrable anytime PRIOR to the event.   Attendance can not be SPLIT.  One attendee per admission only.   Please contact Event Organizer for transfer requests.
The Microsoft Technology Center
130031 West Jefferson Blvd, Suite 200
Playa Vista, CA 90066

What are my transport/parking options getting to the event? The entrance to the parking lot is BEHIND the building YOU MUST TURN ON ALLA ROAD, ENTRANCE IS NOT ON JEFFERSON!!

Where can I contact the organizer with any questions?  Contact Lorrie DeCoursey at mailto:lorrie.decoursey@ricoh-usa.com or Jeffrey Lewis at jlewis@sheppardmullin.com


Lead by example, forget about the credit…

We’re all well aware that labor intense records management projects, those in which repetitive, mundane grunt work is required, are avoided like the plague by employees and management alike. When a project does happen to spark interest and garner support, once it moves past the planning stages it can begin to feel like nobody on the team wants to be bothered with the actual logistics. Suddenly everybody is a “thought leader” and “focused on strategy” and that’s okay… but maybe that’s where some of our productivity issues actually originate. 

Ironically, what can emerge from these projects are new leaders, because these are also opportunities for individuals willing to actually roll up their sleeves. These are people who drive initiatives and projects forward because they’re more interested in getting the job done and learning something than getting (or taking) the credit.

It’s amazing what you can accomplish with pride and unselfishness—where you have people who don’t care who gets the credit. – Harry Truman

As knowledge workers we are supposed to naturally evolve and graduate into more sophisticated roles but more and more of us are also becoming out of touch with basic business operations, assuming technology will ultimately address all of the tedious processes we’re responsible for.  Many employees, even in the public sector, have simply become used to expecting management to throw more money at the problem or to bring in consultants (who will probably just hire temps) to catch everybody up… instead of addressing the real issues. Perhaps, it’s as John Steinbeck once remarked, that we’re all “temporarily embarrassed millionaires,” and that in the same vein, by performing grunt work, we are negatively impacting the way we’re viewed by both our superiors and those who report to us. That may be partly true. As Records and Information Management leaders and executives we don’t want to take a step backward, but there is a lot to be said for staying familiar with, remaining involved in and practicing the discipline which you claim to have expertise.

There is a lot to be said for staying familiar with, remaining involved in and practicing the discipline which you claim to have expertise.

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