Resolving Disputes During & Post COVID-19 Online Dispute Resolution (ODR) Leads the Way – Session 2
It was a pleasure providing an overview of collaboration and videoconferencing tools including CourtCall, Zoom, GoogleMeet, and Microsoft Teams for Execusummit Online earlier this month. Here are slides from the deck, a link to the presentation, and a transcript of my prepared remarks.
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Prepared Remarks
Thank you for that introduction Mark. And welcome everybody to this, the second session of today’s Executive Summit program. It’s an honor to be with you all and kick off today’s event with a timely discussion about the collaborative technology that is really dominating the way we all have begun to work and collaborate. It’s a paradigm shift perhaps not initiated by the COVID crisis but certainly cemented by it.
Due to the impact of COVID-19, the publication of Tomorrow’s Jobs Today has been pushed slightly back to April of 2021. Despite this, we have seen the proof of the manuscript and cannot wait to share this important study of modern careers with the world! Stay tuned!
Wisdom and Career Advice from Thought Leaders in AI, Big Data, Blockchain, the Internet of Things, Privacy and More
Discover leadership secrets and technology strategies being pioneered by today’s most innovative business executives and renowned brands across the globe in this entertaining collection of interviews and stories exploring new careers of the Information Age. (ISBN 978-1-78904-561-1)
Design your career for tomorrow with wisdom from leaders whose shoulders you stand on today.
This collection of in-depth profiles featuring Smart City CIOs, Data Protection Officers, Blockchain CEO’s, Informatics Doctors and other diverse, skilled professionals gives readers first-hand insight into what tomorrow’s jobs look like today. The hands-on experiences, subject matter expertise and measured job advice shared within these pages demonstrate how identifying opportunities, setting the right cadence and building strong relationships are the essential ingredients to unlocking your future’s potential.
This book is for the new graduate, the professional between jobs and the doting parents desperate to get their “brilliant” but lazy kid out of the basement. It’s also for senior corporate leaders seeking an intimate understanding of the changes abounding in their organizations. It’s for the manager who wants to inspire and encourage professional development. And it’s for every knowledge worker out there who wants to leverage technology and information governance to reduce risk, generate revenue, and improve customer experiences.
Tomorrow’s Jobs Today is not for those who cower in the face of robots, coding, and automation. It’s a resource for people like you who recognize that the jobs of the future are very much here today and ours to adapt to. By absorbing the perspectives, challenges, and solutions of those deeply in love and accomplished in these new careers, we can help ourselves, our friends and our employees transform anxiety over a job search, job loss or just the winds of change into hope, understanding, and opportunity.
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*The opinions expressed by the interviewees in this book are their own and do not necessarily reflect those of their employer.
Welcome to the AIIM 2020 Keynote Session Tomorrow’s Jobs Today, thinking beyond information management.
I’m Rafael Moscatel, I’m an AIIM member, and I’ve had the distinct pleasure of attending several of its thought leadership events over the past few years and had the opportunity to meet and become friends with many of you.
There isn’t much that could keep me away from an event like this, and I’m disappointed that I can’t be with you in Dallas, but I just became a father again, and it’s my first few weeks on the job. So I’m kind of afraid to ask for any time off yet!
Luckily, it’s a detail-oriented role, which is perfect because my background is in Compliance and Privacy, and I’ve spent most of my career building data governance programs for recognized brands like Paramount Pictures and Farmers Insurance.
But whether it’s a classic motion picture company or a premiere insurance group, I’ve learned that my ultimate goal isn’t just managing risk but rather elevating Information Governance and being an integral part of the “mission” of whatever organization I’m a part of. For a film studio, that’s producing content, and entertaining your audience. For an insurance carrier, the goal is to protect people’s livelihoods and helping us get back on our feet after a disaster.
So, whatever our organization’s mission might be, it’s imperative to connect “the what we do” to “the why we do it.” And that’s one of the wisest lessons I’ve learned from colleagues here at AIIM, like Michael Jay Moon, Dux Raymond Sy and some of the other leaders you have on the stage today.
It’s a big reason I wrote the book Tomorrow’s Jobs Today….
I interviewed almost two dozen trailblazing information management leaders in fields like AI, Blockchain, Big Data and Privacy from world-renowned organizations like Price Waterhouse Coopers, the International Criminal Court, and Iron Mountain to understand what their mission was and how they applied their unique skillsets in pursuit of that greater good.
The lessons I picked up in speaking with these folks should resonate with an information management professional. Despite their industry and diverse roles, three things stood out. First, they knew how to recognize an opportunity.
Take Ashish Gadnis of BanQu. Ashish grew up dirt poor on the streets of India, and following a life-changing experience in Africa, he developed a fantastic app that leverages the same technology behind Cryptocurrency, blockchain, to help the most deprived people and farmers in the world. By using his app, even if you’re in the last mile of a supply chain, you can establish your economic identity, better assert your value in society, and escape poverty. He saw the unequal gaps between significant brands, middle-men, and farmers on a supply chain and decided to transform those gaps into opportunities.
The second lesson I learned is also a timeless one but also speaks directly to the challenges the information age and our digital deluge. It’s Less is More. We learned from pioneers like George Socha of BDO and the EDRM that particular strategy is relevant not merely in disciplines and concepts like eDiscovery, and privacy-by-design, but how you approach your career. To be strategically selective with our words, our actions and our expectations runs contrary to the human nature of a large segment of the workforce and consumers. It’s also what makes you stand out.
Finally, coming full circle, the most important lesson I learned from all of the individuals I interviewed, and that was that Relationships Matter. Enjoying and being enriched by professional relationships is above and beyond the greatest gift you can give your career. Relationship building is, has always been and will always be, the most critical skill and strategy we should practice and master.
Now, I know it’s going to be many years before my youngest enters the workforce, and jobs are going to look a lot different, but I know the valuable lessons and wisdom that have guided me in my career and exemplified by the biographies in my book will still be around.
Because although the set decorations can be changed, and the actors, and the price of insuring your most valuable assets, what stays the same is the power you have over your destiny. I know that statement’s true because I just spent a year documenting the success stories of those who swear by it.
As working professionals in the Information Age, we must strive to recognize and even anticipate emerging technological trends. But seizing upon those opportunities is possible when we choose to partner with change agents who share our vision and can work with us to transform our enterprises. We must reach beyond our teams or spheres of influence and work closely with the legal, regulatory, and ethical communities that study, measure, and moderate the impact of our technology and products on our respective fields. We need to plan and develop ourselves with a deep respect for the world that our products and services impact.
By absorbing the perspectives, challenges, and solutions of those deeply in love with and accomplished in these new careers, we can help ourselves, our friends, and our employees transform anxiety over a job search, job loss, or just the winds of change into hope, understanding, and opportunity.
As you look ahead to your career over the next year, think back to the dreams you had as a kid. And think about how every one of us is in the business of making new dreams and opportunities come true for the next generation. Because if we don’t, they’ll never leave the house.
Thanks to each of you at AIIM for inspiring me in my own career. You can find out more about your colleagues in this book by going to tomorrow’s jobs today dot om where we’ll be publishing excerpts and updates about the book, and now I’ll turn it back to you Peggy and four visionaries who exemplify some of the best qualities our AIIM community has to offer.
This year’s conference takes place May 4-6th in Chicago and features Information Governance sessions on Privacy, eDiscovery, Data Remediation, emerging technologies, and operational best practices from the industry’s leading experts, along with the experiences of knowledgeable practitioners.
Using Information Governance with a Privacy Compliance Plan as the Fulcrum for Data Privacy and Compliance – Monday, May 4, 2020⋅2:10 – 3:00pm
Tackling data privacy and maintaining consumer trust is harder than ever, especially with the sheer amount of information you need to manage and with constantly evolving privacy laws (CCPA, GDPR, etc) moving the goalposts. The usual checkbox compliance, ad-hoc governance, and reactive information security policies will fail, if they haven’t already, and create too much organizational risk. To achieve a state of consistent compliance and minimize corporate risk you must provide three things to your business: transparent governance, frictionless security, and continuous validation. To provide these things, you must build a strong information governance framework and privacy compliance plan to succeed.
Meeting Evolving Business Needs – A Conversation Between RIM Educators and Thought Leaders – Tuesday, May 5, 2020⋅11:45am – 12:35pm
This special, two-part panel discussion facilitated by the ICRM will compare current academic curricula with the existing ICRM exam to identify gaps and areas of improvements for both academia and the ICRM. University Professors will discuss their programs and IG industry leaders will add perspective from the business world. There will be ample time for members of the audience to share their thoughts as well. It is time to close any gaps between what is taught at the university level and what is needed in the world of business. More effective preparation of the next generation of IG professionals will benefit all organizations that depend on these practitioners to address the business opportunities and challenges of the future and it will provide more fulfilling careers for those emerging from school into the world of business.
GDPR – Two Years On -Monday, May 4, 2020⋅12:50 – 1:40pm
The GDPR will celebrate its second anniversary on 25 May 2020 – a good time for US companies impacted by this regulation to understand what they should expect in the coming months. In this presentation, Legal professionals working in Europe will discuss how the GDPR has been enforced so far in Europe, what the regulators’ future direction might be, and the key areas US organizations will need to focus on in the coming months. Is there a higher risk of enforcement on the horizon? What is the level of privacy awareness among Internet users, consumers and individuals in Europe? Should US organizations that collect and process personal data of EU data subjects be worried about these regulatory trends?
The people have spoken and our article, “7 Ways to Prepare Data in the Age of Privacy and Information Governance,” has won 1st place in the 2019 Information Management Today MVP Awards Other category! Thank you to all of our subscribers!
Article reprinted below!
Content may still be king, but now the rights to some of it may belong to the people! In response to the EU’s General Data Protection Requirement (GDPR) and recent stateside efforts to enshrine data protection including the California Consumer Privacy Act (CCPA), organizations are revisiting the efficacy of their Data and Information Governance (IG) programs. Laws and regulations vary by industry and company size but each intend to protect consumer’s personal data by prescribing technical and governance standards backed by stiff penalties for non-compliance.
Notably, while many companies are already familiar with records retention laws, these latest controls also introduce a duty to destroy data once no longer required for a legitimate business purpose. For entities that have grown accustomed to leveraging cheap digital storage, this new responsibility presents a number of logistical hurdles.
However, directives on how you may use your customer’s data or any other information you store doesn’t necessarily have to be burdensome. In fact, these new guardrails present numerous opportunities to implement better governance, monetize the lifecycle of information assets and foster trustworthy relationships that can actually enhance the customer experience.
These 7 tips can help prepare your data to support an IG strategy:
Automate Retention Schedules – Legal and compliance requirements are the cornerstones of corporate governance programs. Yet tracking the multitude of historical and emerging state, federal and international laws and regulations that affect your data decisions can be a monumental task that even the most robust law departments aren’t prepared for. Consider leveraging SaaS software to keep your Risk, Compliance and Legal staff current on the latest citation changes to these nuanced instructions. These tools empower you to defensibly destroy and cleanse costly data no longer useful to your organization.
Cover Your Assets – Satisfying new compliance requirements like GDPR and CCPA means it’s not enough to simply know what kinds of records you keep, you need to know what systems they’re kept in and how that data flows between them. That’s why Chief Data Officers and Enterprise Architects are increasingly embracing asset management tools that not only perform diagnostics on their application stack but allow them to inventory their attributes and map related processes that inform long-term strategic roadmap planning. Tools like these also help support application rationalization projects which in turn aid in classification and disposal of unneeded data.
Introduce Big Buckets – The biggest challenges with enforcing retention across an enterprise are “event triggers” that complicate how long sets of records must be retained. For example, an employee file might be held X years following a termination “event.” Big Bucket strategies allow you to simplify and group “like” records together to support more efficient destruction actions while assuming some risk. Work with your governance partners to determine reasonable standards for a Big Bucket policy and quantifying the acceptable amount of risk your company is willing to assume to achieve cost and efficiency benefits.
Enforce Legal Holds – Cleansing your data lakes and silos to save costs and minimize risk is an exercise in defensible destruction but requires awareness of outstanding legal holds. A company that spoliates evidence subject to a legal hold, even without malice, can be fined and suffer adverse inference litigation rulings resulting in unfavorable judgments. Additionally, healthy oversight of records under a preservation hold doesn’t just make good legal sense, it can also help better identify opportunities for even more defensible destruction, cost reduction and risk mitigation.
Activate File Analysis – The tricky thing about new laws like the CCPA is that they require companies to find and produce data for the consumer wherever it exists. That can be a cumbersome test for many entities that have hundreds or thousands of repositories. Luckily, advanced File Analysis tools can plug directly into your network and help quickly identify sensitive and personally identifiable information (PII). They can also help you deduplicate records and find redundant, obsolete and trivial data clogging your systems, also known as ROT. These tools produce a tangible ROI that management can point to as a prime example of why IG works.
Embrace Content Migrations – Unless you’ve only lived in one home your entire life, you’ve probably experienced the cathartic process of cleansing your old wares in preparation for a move. Bringing in a new content management system is not much different and it’s a unique opportunity to apply retention to your data, discard ROT and provide employees with more accurate knowledge resources.
Bake-in Best Practices – Information Governance is not a “one and done” proposition, it’s a rinse and repeat discipline that only works when management sees to it that organizational culture is along for the ride. These days a basic understanding about data handling is vital for every new hire. Concepts like records retention, data protection and privacy should be part of any overall corporate training plan.
By complementing policy frameworks and toolsets with the types of Information Governance approaches noted here we can better enable our workforce to hone their knowledge skills, achieve defensible destruction and improve audit outcomes. In effect, we are future proofing ourselves for a business world destined to face increased scrutiny and under siege from data breaches and privacy issues with seemingly no end in sight. IG is the bright light at the end of that tunnel.
Rafael Moscatel, CRM, IGP, is the Managing Director of Compliance and Privacy Partners, LLC. Reach him at 323-413-7432, follow him on Twitter at @rafael_moscatel or visit http://www.capp-llc.com to learn more.
By Rafael Moscatel, Certified Information Privacy Manager (CIPM)
HEY BOSS, LOOKS LIKE PRIVACY IS KIND OF A BIG DEAL NOW
IAPP’s Privacy.Security.Risk. Conference 2019took place in Las Vegas over four days at the end of September and was attended by more than 2000 attendees hailing from all over the United States as well as a number of countries. The Fortune 500 was well represented but I also met a number of other astute organizations and took a tour of the industry’s big vendors on the showroom floor. Although I live tweeted the event I’d been waiting to share my complete thoughts until after I passed my CIPM exam, which I did just a couple days ago. More on that later…
THE FIELD OF INFORMATION MANAGEMENT CONFERENCES GROWS MORE CROWDED
First, as a Certified Records Manager (CRM) and Information Governance Professional (IGP), I’ve been to and spoke at my share of conferences touching on best practices for information management, privacy, security and content. What made this one different? Well, besides how well the conference was organized and the venue, The Cosmopolitan, almost all of the workshops were just first rate, chalk full of real take home targeted content and timely. The vast majority of the presenters were seasoned and even the first-timers made the grade. Here we are on the heels of one of the biggest new privacy laws, the California Consumer Privacy Act, and these sessions were speaking directly to its attendees on how to take specific action and plan for additional state directives. The education aspect and sales piece blended well, with technology complementing best practices and not the other way around. And the conference also left me with a lot of questions…
DO WE HAVE THE RIGHT TO BE FORGOTTEN?
I didn’t attend the training sessions on the first two days but made it to the opening keynote by Former Chairman of the FCC, Tom Wheeler who gave the audience a 30,000 foot view and shared thoughts from his new book, From Gutenberg to Google. A great way to set the tone for the conference and then it was followed up by Janelle Shane who focused on rudimentary examples of AI but didn’t really connect her topic that well to Privacy. Nonetheless, it was an interesting takeaway. However, my favorite keynote came in the form of a play by Sharyn Rothstein and directed by Seema Sueko entitled The Right To Be Forgotten. The play examined a concept that we find in Europe but which still hasn’t taken hold in the States. It follows the impact of a young man’s juvenile mistakes and how they follow him around as he gets older, impacting his reputation and his life.
IS THERE A PLACE FOR DIGITAL ETHICS?
I know a number of people who have been personally affected by the internet, both by their own doing and also unfairly, and so this was a terrific way of introducing these challenges to the audience. The problem was that the rest of the conference didn’t really touch on this topic because it was more focused on CCPA and the corporate aspects of privacy program implementation. That’s fine but it left me wondering if in the United States we’re really where we need to be on the privacy front. We seem to only be focused on the issue from a data protection standpoint rather than an ethical one, whereas GDPR and other parts of the world take a more holistic view. Yes, we have HIPAA and the Children’s Online Privacy Protection Act (COPPA) but it feels like many of our laws are still really about breaches and liability and not about the value of privacy.
The conundrum seems to be that while we’re moving, as industries, toward a business culture of privacy, our culture as a whole is moving in the opposite direction, away from arms length communication and behavior and towards oversharing and a lack of discrepancy. How do these two worlds exist? We know that hackers are now using personal information voluntarily shared with the world to design more sophisticated phishing attacks and deep fakes. We know that thieves use location and vacation information shared through social media to know when you’re home and plan robberies. And despite all of these controls supposedly put in place around the world, we continue to give more of our personal information away which ends up being held as ransome against our companies. Yes, we know we have to share this information to enjoy convenience and in many cases now, to simply survive and get daily errands completed, but it still feels like digital sisyphus. In the age of the personal brand, are there even any private people around anymore? What good is all of this data protection if society as a whole has given up on the ethics of privacy? Besides the play at the conference and some of the discussions around children’s privacy, I didn’t see much of a discussion here, but perhaps it wasn’t the venue. I recently had a discussion with noted Data Privacy Professor Anita Allen, who wrote the first casebook on privacy law, on these ethical aspects of privacy that will soon be available in my book, Tomorrow’s Jobs Today.
THE RISE OF THE MACHINES
So, full disclosure, I work with a few vendors in the privacy space but my thoughts on privacy vendors are not influenced by those relationships. I saw some amazing products at P.S.C.19. The products seem to be maturing and there is a lot of venture funding going into developing large enterprise scale platforms that do an A to Z job in addressing GDPR and CCPA. There are a couple big players in the business and the industry should be grateful for their sponsorship of conferences like this and generally moving the ball forward in terms of conversations around privacy.
What I’m seeing is a lot of enterprise product that is designed specifically for large organizations and a lot of file analysis, enterprise architecture and other similar companies trying to adapt their solutions to solve the problem. The problem is that the problem is constantly evolving and despite a pretty clear prescription in the CCPA legislation, I just don’t think one size fits all. Especially if you’re looking at a capital investment to check a compliance box that might be covered in a more strategic manner. Let me explain…
I had the pleasure of sitting with a team of folks from a major multinational and a peer and I questioned them about their approach to CCPA. It was pretty impressive. They had half a dozen folks attending the conference from a number of their offices. They had hired an industry leader to implement their program. So lots of investment, lots of buy in and it was proportional because their size makes them a natural target for a regulator. One of the more amusing partners in the group casually replied to me after I asked if they were ready by saying, “Yeah, but I’m going to be really pissed if we did all this work and don’t even get one request!” That’s of course what a lot of organizations realized following the GDPR where the flood of data subject requests turned out to be a trickle. So, despite their aversion to risk and likely thorough, appropriate strategy, I still wonder it it’s right for everybody. What about the companies with a smaller footprint and much smaller budget? Does it make sense to have an omnibus-like enterprise product, with dozens of API’s and infrastructure demands take over a section of your IT department?
WHAT ABOUT STRATEGY?
Here’s the truth about privacy programs and tools. There’s no silver bullet. Dumping a ton of money into an existing IT or Records Management program or hiring a team of half a dozen twenty-six year old MBA’s from one of the big four to turn your enterprise upside down (yes I’ve seen that) is not even close to a smart information governance strategy. Unfortunately this is the first time many organizations have had to take a close look at their information and records management programs. In many cases, especially with regulated industries, information management has played a role in meeting regulatory and audit demands but it wasn’t necessarily center stage the way it is now. Many companies have a retention schedule or policy but were probably over-retaining a lot of their data and not taking action on some of the other aspects of it like data classification until the privacy movement came along.
Data Protection Impact Assessment with CAPP using LogicGate
Privacy-centric records management is basically the ideal Information Governance project or initiative. That’s because to accomplish privacy goals, companies need to not simply revise policies, they need to holistically understand how those policies work with other areas of their business like data security and records management. Fortunately, a lot of the groundwork has already been in place at many organizations, specifically in Finance and Health, in order to integrate a privacy-centric framework. If it has been performed you should also complement it with a DPIA or Privacy Impact Assessment.
That said, how do you get the most value of the technology you implement? I think you do that by having the types of conversations that allow the best minds in your organization to become stakeIholders in the ultimate solution. Before you buy product, you need to survey your landscape. It may be that you need a privacy program and privacy protections for your consumers, employees and vendors but your data subject requests are not so cumbersome that you require an overhaul of your inventory and integrations.
Can you use an Enterprise Architecture and data mapping tool in concert with a separate data subject request tools instead of automating everything? Maybe. Consider the investment and time that might go into continuously monitoring a complicated, heavily API dependent and seldom-used privacy tool. Might that effort be better put into maintaining an EA tool that not only supports the mapping requirements of data privacy legislation but also supports other areas of the IT business? Don’t we want our organizations to be agile and be able to swap-in and swap-out tools as needed? Do we really want to tie an entire business process to one solution? Haven’t we learned anything from our legacy mainframe days? Remember how hard it was, and is, to untangle ourselves from those.
Mapping Data for GDPR with CAPP in Ardoq
I’m not saying that an enterprise-wide product isn’t right for large organizations with a lot of risk and endpoint exposure. I just believe that companies need to consider the process as a whole and take their time building these programs. Although California may serve as the baseline, we still don’t know what the rest of the States will do or what the future brings.
BEING A NEWLY MINTED CIPM
I can’t comment on the substance of the exam as I’m prohibited to by the agreement I signed. What I can say is that like most designations the value I find is not necessarily in the certification as much as the legwork and study necessary to achieve it. The reward is in the knowledge you acquire along the way, not just the medal you get at the finish line. If you check out the publicly available study materials and Body of Knowledge (BOK) available on the IAPP site you’ll see that it looks very much like the protocol of other information management organizations.
My belief though is that this BOK is evolved precisely because it’s privacy-centric. It covers many areas familiar to IG and Data Privacy disciplines but it is much more a holistic model and prescription than I’ve ever seen. It’s one of the reasons I’m so impressed with the IAPP.
THE RACE JOURNEY BEGINS
I came back from meeting with data privacy officials and business people in Brussels in 2018 knowing that Privacy was going to change the world. It’s one of the reasons I decided to engage more fully in it professionally. I’ll be spending more time talking about my journey towards privacy and speaking about the CCPA and related issues over the coming months and in my new book which should be available early next year. The concept of privacy is not just important for data protection and to check a compliance box, it’s important because it affects the lives of our colleagues, our friends, our children, our parents and pretty much everything around us. We need to not only protect our data but we need to value it and teach others to value theirs and that’s what I’m dedicated to.
I’m available for consulting opportunities and interviews and would love to discuss your corporate challenges. Feel free to contact me at rafael@capp-llc.com to schedule a free two-hour workshop or just give me a buzz at 323-413-7432.
We share and store our most sensitive personally identifiable information (PII) on countless computers, networks, and devices. Within an organization, PII can be found scattered in emails, databases, shared drives and more. The new California Consumer Privacy Act (CCPA) is making a strong privacy program an essential part of an organization’s records and information governance program. Join our presentation as we discuss:
How are you leveraging the focus on privacy and complying with this new law?
Is Record and Information Governance at the table for the conversation?
Will you and your organization be ready when the Act goes into effect on January 1?
I can’t comment on the substance of the exam as I’m prohibited to by the agreement I signed. What I can say is that like most designations the value I find is not necessarily in the certification as much as the legwork and study necessary to achieve it. The reward is in the knowledge you acquire along the way, not just the medal you get at the finish line. If you check out the publicly available study materials and Body of Knowledge (BOK) available on the IAPP site you’ll see that it looks very much like the protocol of other information management organizations.
