Earlier this month, Farmers Insurance Group, Inc. was honored with the highest award for Records Management and Information Governance, “Excellence for an Organization,” by ARMA International. The award recognized the achievements that our organization has made in the implementation and enhancement of our Records and Information Governance program as defined by the Generally Accepted Recordkeeping Principles® and the ARMA Maturity Model®. ARMA announced the award in InfoPro Magazine and at the ARMA Live Conference in Orlando.
Farmers recognized an opportunity to modernize its overarching Information Governance strategy. The organization invested in research, eDiscovery tools and policy development based on a holistic approach to Records and Information Management.
3 Key takeaways
1 – Less Is More – In a world where employees are being bombarded with information in both their personal and professional lives, less is often more. An Information Governance framework should aim to mitigate risks related to records retention, legal holds, privacy and other challenges with clear, digestible policies and well defined initiatives.
2- Gaps Are Opportunities – Treat gaps, vulnerabilities and risks on the horizon like shared opportunities for all stakeholders. Help reshape the optics around a problem by encouraging colleagues to help build a better future state instead of harping on old pain points and finger pointing.
3- Relationships Are Key – Success at relationship building requires the right cadence. Consider how you’re perceived. Don’t try to force IG on your colleagues. Focus on facilitating environments and spirited organic discussions that support IG dialogue and help determine consensus. Build your case carefully by developing relationships with peers across the enterprise and synthesizing that expertise and collaboration into a tangible solution everyone can stand behind.
Information Governance helps organizations leverage their best minds and resources to make effective decisions that not only mitigate significant risks but protect vital assets. In order to conquer indecisiveness and achieve those goals you must coral the best independent professionals around you, agree on prioritized goals and address them methodically and with the right cadence. Farmers Insurance recognized the opportunity to modernize its overarching Information Governance strategy. We invested in research, eDiscovery tools and policy development based on a holistic approach to Records and Information Management. Our success garnered us ARMA’s 2017 Award for Excellence.