Directing The Flow Of Information – An Interview with Jones Lukose of The International Criminal Court

Second in a series of interviews with leaders in the fields of Risk, Compliance and Information Governance across the globe.

Jones LukoseJones Lukose, MBA, PhD is the Information Management Officer for the Criminal Court in the Hague and has over twenty years of experience developing and implementing strategies to achieve operational effectiveness and regulatory compliance for engineering firms, in energy and utilities sectors as well as for international and judicial organizations in Africa, Europe and the Americas. I interviewed him this past February to learn more about his unique insights into information management fundamentals and its future.

Jones, your work and research has taken you to many corners of the world including Kenya, Rwanda, Botswana, Jamaica, Uganda, the UK and now the Netherlands. It’s there you presently direct an important Information Governance program for the International Criminal Court. What do you consider the most common theme in the information management challenges you’ve faced across so many unique cultures and how has that experience shaped how you think about solutions for international organizations?

I have worked in organisations where data is everywhere but the common challenge has been that it seems no one is directing its flow. There is a lot of evidence of information collected and stored that does not fit with the organisation’s strategy. The organisation may say that it is going in a particular direction but the data it holds does not provide the required evidence or proof.  My experience in this regard has led me to reconsider my role in the organisation as an Information Manager. In such environments, it is my first priority to help determine the real purpose and value of data to the organisation. In other words lend a hand in crafting the strategy of the organisation by leveraging information management.

How can we, as information management practitioners, as data stewards, effectuate best practices in our workplace in the face of constant, sometimes paradigm shifting changes in technology?

We now live in a world where small sets of information can alter the economies of the most powerful organisation and states on the planet. It is a world, where small streams of sensitive information can digitally leak and cause violent reactions from people living far and beyond the source. Tiny words or images transported via exotic technology can lead to wide-spread panic across whole populations even wars. A world where information is fragmented infinitely raising an infinite number of world views and identities. It is a world where the same information is interpreted differently in space and time. It is a world where information is presented in constant flux with the only constant being surprise.

Whatever your personal convictions, I challenge you to consider that we need a new way of looking at information management. It won’t help to retreat to our old maps and models because the more frustrated we become. We need new information management techniques to navigate the chaos, filter the wrong and point us to the significant. The new information manager will thrive and even love to embrace the chaos of information by applying new lenses and insights. He or she should be ready to be inspired to experiment and try out new ideas and solutions.

Perhaps the information manager of today needs to invest in uncommon skills such as engineering, mathematics, statistics, physics and chemistry to remain relevant. But it is now very possible to visualize the behavior of information management teams and predict their performance using tools that align the required core values to information management practice. An examination of the way employees handle information flowing in the organisation reveals how core values such as respect, transparency, accountability, integrity, innovation etc. are embraced, shared and lived. A value based approach is therefore very effective in establishing positive information management practices in organisations today that can endure the test of time.

In your roles as both a consultant and practitioner your focus has been primarily on guiding entities that serve the public, whether it’s energy, utilities or justice. Is it difficult to balance the need for transparency with the internal privacy, operational and data security demands of the organization? How do you prioritize such competing factors?

We typically think of information governance as a description of who does what with information and who reports to whom. Information Governance however, is much more than a formal system of internal tasks and reporting relationships; something that shows up on intranet sites and bulletin boards. IM Leaders understand that IM governance schemes must be carefully matched to the organization’s purpose and environment. Good IM governance also creates the links between authority, responsibility, accountability and organisational data/information. IM governance influences behaviour and helps shape an organization’s culture over time, much like a skeleton gives shape to the body and allows stability in motion. This dimension guides the IM practitioner in understanding how to judiciously use information as an enabler of change, but more importantly how it can be aligned appropriately to nurture effective behaviour and reporting relationships.

I seek principles and use them as values that transcend technology, methodologies and techniques. Without principles, valuable information is mishandled, individuals lose their way and organizational anxiety ensues. This creates confusion, conflicts, paralysis, and cannibalization of energy. As part of leadership I set clear principles and manage these proactively rather than in damage control when a crisis occurs. I am mindful of information handled within the organization and inspire other staff through my own behaviour.

Sometime priorities are not arrived at rationally but via experience and intuition. In the modern approach, the information manager needs to assume that in complex systems prediction and prioritisation is impossible; the information manager accepts greater indeterminacy and ambiguity. In light of this, the modern information manager needs to rely greatly on intuitive feel for situations, and trusts in the character, creativity, and abilities that they and others bring to the profession. It is essentially a “dance” but created by “jazz artists” that intuitively trust in each other’s abilities and skills to produce something of higher value than the sum of their individual abilities.

The International Criminal Court has a fantastic public facing portal where court documents are indexed, redacted and made available to the public once authorized by the court. I can only imagine that the responsive documents, evidence and court created documentation in these historic cases is voluminous, especially considering document retention requirements. How has providing this robust tool for both keyword search, metadata and contextual filtering improved people’s interaction with and perception of the court and how much do you think the tool has helped raise awareness about it’s critical mission?

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The Little Girl with the Big Voice – On PBS!

Honored to learn that PBS recently screened our film on the Golden Age of Radio. Thanks again Stanford University, George T. Marshall, the RIFF and Abby J. Moscatel for the opportunity to share this story leveraging the Doctrine of Fair Use!


The Most Important Records In The World Are Our Fondest Memories

Seattle U in NYC 1950s

My father turns 86 years old today. Like many of his generation, he has great pride in the achievements and potential of the human race, its awesome computing power and the marvelous scientific inventions it has recently given birth to. His memories are rich and full of detail, but the records that are most important to him are those that tell the story of his family, that remind him of the ones he loves. It’s wonderful that we now have so many new ways of creating and sharing those records, but for me it has always been the content that defines a good record, not the container it comes in.

Dad’s life has been subtle and yet epic. He was part of the first college basketball game where opposing teams scored over 100 points. In 1952, the same squad from Seattle University overcame Goose Tatum’s Harlem Globetrotters in a historical buzz beater. In his later years, he developed incredible friendships with great talents, helped elect a Governor and built a fine career as a doctor. While I may never experience all that my Father has, making sure I preserve his records helps the whole family appreciate not just Dad, but what Dad and Mom represent, the importance of hard work, self-reliance, treating everybody with dignity and the spirit of living life to its fullest.

It’s that poise and perspective that has always served Raymond Moscatel well in life and why I believe that at the end of the day, the only information and data that matters are the records that remind us of the people we love and how lucky we are to live another day together. Everything else on the periphery, is more or less a minor detail that will ultimately be lost to our collective history.

Keeping good family records, whether they be old movies, the family tree, scrap books or diaries is as critical to maintaining a family’s legacy as vital records are to corporations. By collecting and preserving these records we help pass on, not just the amazing stories and experiences of our ancestors, but their values, their compassion, and contextual reminders of what really matters in life.

Happy Birthday, Dad. To me you will always be the most interesting man in the world.

-Rafael Moscatel


June 2016 Member Spotlight: Rafael Moscatel, IGP, CRM

June 2016 Member Spotlight: Rafael Moscatel, IGP, CRM

Very proud to be featured by ARMA’s Info Pro publication this month!

Jun 15, 2016

ARMA received the following nomination from April Dmytrenko, CRM, FAI, for the Member Spotlight:

Meet Rafael Moscatel, IGP, CRM

Rafael Moscatel is a Certified Records Manager (CRM) and Information Governance Professional (IGP) with more than 20 years of experience implementing world-class records retention, data governance, and compliance programs for large enterprises. He designed process transformations, led team-building efforts, and spearheaded change management initiatives in a variety of complex and highly regulated industries. His expertise includes developing document management strategies, decommissioning legacy systems, performing risk assessments, and performing audit remediation.

Rafael truly understands his field and specifically IG and technology. He was instrumental in rolling out the enterprise-wide program at Paramount Pictures. Now he is working for Farmers Group, where he has established an outstanding IG framework from which to continue to support an effective program. He is proactive, strategic, and not only a talented RIM professional but an excellent business professional. He develops outstanding collaborative relationships, understands the value of senior management support and involving the business units, and is a strategic risk taker.

Moscatel lives and works in Los Angeles. He serves as the director of information governance for Farmers Group, Inc. He has been an ARMA member for 12 years.

As you can tell, Rafael is a great fit for the Member Spotlight, an honor meant to recognize members’ involvement within the profession and the association. If you would like to network with him, you can contact him through LinkedIn or at


Read More Here….


ARMA Spring Conference

Please join me and some of my esteemed colleagues at the Annual ARMA-GLA Spring conference taking place this April at the Microsoft Technology Center in Playa Vista on April 15th, 2016!


Our Annual Spring Conference is back and better than ever!!

THE FUTURE IS NOW:   Managing Digital Records

Join your peers in the records and information management field for a full day of sessions, panels, interactive exchange, and NETWORKING!

Leading RIM and Information Governance Professionals with expertise in corporate, government, and law firms will be sharing insights, case studies, and perspectives on moving into a e-records environment, including Classification, Retention, Repositories, Technology, and General Workflow.


Full conference details will soon be up on our website, but here is a glimpse at what to expect:


  • Terry Coan, HBR Consulting

  • Marvin Cross, Kirkland & Ellis

  • April Dmytrenko, Consultant

  • Jim Higdon, Vendor Direct Solutions

  • Rafael Moscatel, Farmers Insurance

  • Jeffrey Lewis, Sheppard Mullin

  • Ali Shahidi, Cooley LLP

  • Carolyn Smallwood, Brutzkus

  • Helen Streck, Kaizen InfoSource

  • Kurt Thies, Tab

  • Greg Weigel, Revolution Software

  • Antoinette M. Mann,  City of Thousand Oaks

  • Justin Slagle, Microsoft

5 hours of ICRM Certification Maintenance Points Have Been Submitted for Approval


CANCELLATION POLICY:  Full Refund if Canceled before April 8.   $50 cancellation fee if cancelled after April 8.
TRANSFER POLICY:  Registrations are transferrable anytime PRIOR to the event.   Attendance can not be SPLIT.  One attendee per admission only.   Please contact Event Organizer for transfer requests.
The Microsoft Technology Center
130031 West Jefferson Blvd, Suite 200
Playa Vista, CA 90066

What are my transport/parking options getting to the event? The entrance to the parking lot is BEHIND the building YOU MUST TURN ON ALLA ROAD, ENTRANCE IS NOT ON JEFFERSON!!

Where can I contact the organizer with any questions?  Contact Lorrie DeCoursey at or Jeffrey Lewis at