We share and store our most sensitive personally identifiable information (PII) on countless computers, networks, and devices. Within an organization, PII can be found scattered in emails, databases, shared drives and more. The new California Consumer Privacy Act (CCPA) is making a strong privacy program an essential part of an organization’s records and information governance program. Join our presentation as we discuss:
How are you leveraging the focus on privacy and complying with this new law?
Is Record and Information Governance at the table for the conversation?
Will you and your organization be ready when the Act goes into effect on January 1?
LOS ANGELES. – (September 18, 2019)– Williams Data Management, southern California’s leader in data protection, has partnered with Rafael Moscatel, managing director of Compliance and Privacy Partners, and George Baldonado, president and CEO of Oasis Technology, Inc. to host a “Data Protection, A Primer For Your Fiduciary: It’s Your Business, Protect It!” lunch in conjunction with the Century City Chamber of Commerce. The panel will take place from 11:30 a.m. to 1 p.m. on October 3, 2019 at Greenberg Glusker, 1900 Avenue of the Stars, Suite 1400 in Century City, California.
Protection Pro, Douglas C. Williams, president and CEO of Williams Data
Management will discuss how small businesses can take advantage of a data
breach reporting service powered by CSR Privacy Solutions, Inc. to enable
companies to protect Personally Identifiable Information (PII). Other topics
will include the California Consumer Privacy Act (CCPA), cyber security
protection and data governance.
are thrilled to lead the conversation for fiduciaries on how to better protect
their businesses,” said Williams. “Our goal is to keep your information safe,
secure and available regardless of what it is or where it is stored. We hope to
provide a clear solution for companies in all industries moving forward,
especially with our new data protection suite that provides a pathway for
self-assessment and structural gap analysis for internal management.”
will have the opportunity to network with business professionals, engage in
this informative panel with expert sources and enjoy lunch provided by Williams
Williams Data Management is southern California’s leading source for
data protection management. The company educates, consults, has the source
materials, and provides the structure for self-assessment and corporate plan
structure for information breach notifications in the United States. Over the
last decade, the firm has become an expert solution provider, offering
professional records management, data protection, imaging and digitization,
cloud storage and certified data destruction services to all sectors and sizes
Williams holds numerous certifications for data compliance and
destruction including SSAE16, NAID “AAA” Certification, and is a member of
PRISM. For more information, visit www.williamsdatamanagement.com or call
About Century City Chamber of Commerce
The Century City Chamber of Commerce is one of Los
Angeles’ most active, involved and relationship-driven chambers. The chamber
places a special emphasis on its members working together to build effective
relationships and relevant programs that help individuals and companies expand
their marketplace reach. Under the clear and powerful guidance of many
energetic committees and councils, the Century City Chamber has grown to
encompass representatives from virtually every industry, helping to make
Century City one of Los Angeles’ most prestigious business communities. From
the largest corporations to mid-sized businesses and emerging entrepreneurs,
its diverse members thrive with one another and with key decision makers.
7 Ways To Prepare Data In The Age Of Privacy and Information Governance
Content may still be king, but now the rights to some of it may belong to the people! In response to the EU’s General Data Protection Requirement (GDPR) and recent stateside efforts to enshrine data protection including the California Consumer Privacy Act (CCPA), organizations are revisiting the efficacy of their Data and Information Governance (IG) programs. Laws and regulations vary by industry and company size but each intend to protect consumer’s personal data by prescribing technical and governance standards backed by stiff penalties for non-compliance.
Notably, while many companies are already familiar with records retention laws, these latest controls also introduce a duty to destroy data once no longer required for a legitimate business purpose. For entities that have grown accustomed to leveraging cheap digital storage, this new responsibility presents a number of logistical hurdles.
However, directives on how you may use your customer’s data or any other information you store doesn’t necessarily have to be burdensome. In fact, these new guardrails present numerous opportunities to implement better governance, monetize the lifecycle of information assets and foster trustworthy relationships that can actually enhance the customer experience.
These 7 tips can help prepare your data to support an IG strategy:
Automate Retention Schedules – Legal and compliance requirements are the cornerstones of corporate governance programs. Yet tracking the multitude of historical and emerging state, federal and international laws and regulations that affect your data decisions can be a monumental task that even the most robust law departments aren’t prepared for. Consider leveraging SaaS software to keep your Risk, Compliance and Legal staff current on the latest citation changes to these nuanced instructions. These tools empower you to defensibly destroy and cleanse costly data no longer useful to your organization.
Cover Your Assets – Satisfying new compliance requirements like GDPR and CCPA means it’s not enough to simply know what kinds of records you keep, you need to know what systems they’re kept in and how that data flows between them. That’s why Chief Data Officers and Enterprise Architects are increasingly embracing asset management tools that not only perform diagnostics on their application stack but allow them to inventory their attributes and map related processes that inform long-term strategic roadmap planning. Tools like these also help support application rationalization projects which in turn aid in classification and disposal of unneeded data.
Introduce Big Buckets – The biggest challenges with enforcing retention across an enterprise are “event triggers” that complicate how long sets of records must be retained. For example, an employee file might be held X years following a termination “event.” Big Bucket strategies allow you to simplify and group “like” records together to support more efficient destruction actions while assuming some risk. Work with your governance partners to determine reasonable standards for a Big Bucket policy and quantifying the acceptable amount of risk your company is willing to assume to achieve cost and efficiency benefits.
Enforce Legal Holds – Cleansing your data lakes and silos to save costs and minimize risk is an exercise in defensible destruction but requires awareness of outstanding legal holds. A company that spoliates evidence subject to a legal hold, even without malice, can be fined and suffer adverse inference litigation rulings resulting in unfavorable judgments. Additionally, healthy oversight of records under a preservation hold doesn’t just make good legal sense, it can also help better identify opportunities for even more defensible destruction, cost reduction and risk mitigation.
Activate File Analysis – The tricky thing about new laws like the CCPA is that they require companies to find and produce data for the consumer wherever it exists. That can be a cumbersome test for many entities that have hundreds or thousands of repositories. Luckily, advanced File Analysis tools can plug directly into your network and help quickly identify sensitive and personally identifiable information (PII). They can also help you deduplicate records and find redundant, obsolete and trivial data clogging your systems, also known as ROT. These tools produce a tangible ROI that management can point to as a prime example of why IG works.
Embrace Content Migrations – Unless you’ve only lived in one home your entire life, you’ve probably experienced the cathartic process of cleansing your old wares in preparation for a move. Bringing in a new content management system is not much different and it’s a unique opportunity to apply retention to your data, discard ROT and provide employees with more accurate knowledge resources.
Bake-in Best Practices – Information Governance is not a “one and done” proposition, it’s a rinse and repeat discipline that only works when management sees to it that organizational culture is along for the ride. These days a basic understanding about data handling is vital for every new hire. Concepts like records retention, data protection and privacy should be part of any overall corporate training plan.
By complementing policy frameworks and toolsets with the types of Information Governance approaches noted here we can better enable our workforce to hone their knowledge skills, achieve defensible destruction and improve audit outcomes. In effect, we are future proofing ourselves for a business world destined to face increased scrutiny and under siege from data breaches and privacy issues with seemingly no end in sight. IG is the bright light at the end of that tunnel.
Rafael Moscatel, CRM, IGP, is the Managing Director of Compliance and Privacy Partners, LLC. Reach him at 323-413-7432, follow him on Twitter at @rafael_moscatel or visit http://www.capp-llc.com to learn more.
Originally published in Document Media Magazine, July 2019.
LEVERAGING A GDPR COMPLIANCE INVESTMENT FOR CCPA / PRIVACY BY DESIGN WORKSHOP
Part I – Join European attorneys and privacy compliance experts from Brussels based law firm Ethikos to learn how to leverage GDPR compliance investments for California’s new Consumer Privacy Act. In this presentation they’ll review key data protection concepts and privacy by design strategies already in place across the EU and explain how they’re now spreading throughout the United States. Find out what you need to know about the rules of transferring data and records internationally, PII records retention requirements, rules for managing content on customer facing websites and the impact of these new records management guidelines in contract negotiations.
SELECT THE LINK BELOW TO VIEW THE WHOLE PRESENTATION.
Part II – Meet solutions engineers from Active Navigation who will show you real world examples of how state of the art privacy software helps apply concepts and rules from GDPR and CCPA directly into an information lifecycle program. Learn about machine learning classification, consent validation, uncovering dark data and many more intricacies of implementing a privacy framework as part of your Information Governance roadmap.
Miguel Mairlot, Ethikos Law Firm, Brussels
Miguel Mairlot is a trusted compliance expert, with significant breadth of experience across Europe. He provides clients with advice and support on all aspects of their compliance program. His areas of expertise include Asset Management, Wealth and Insurance businesses to cover cross-border regulatory issues, risk management, contractual documentation and product development, advising and influencing senior stakeholders at executive committee level, enabling them to meet their responsibilities across a range of group policies and local requirements, including MiFID II, GDPR, AML, ABC and Sanctions. Before Ethikos, Miguel has worked for prestigious international law firms and financial institutions as Head of Compliance. Miguel speaks English, French, Dutch and is a Certified Compliance Officer (Febelfin Academy) since 2013 and a Data Protection Officer. He has written and spoken widely on compliance and financial law topics and teaches at the Cooremans Institute. He also serves on the Editorial Board of “la Revue de Droit Bancaire et Financier”.
Information Governance (IG) is quite the buzzword these days, yet too many organizations still find themselves struggling with implementing a practical roadmap for success. Here’s a proven strategy and a few tips I picked up while developing board level IG programs for the Fortune 500.
Walk Before You Run
It’s true that your strategy needs to be agile to support the modern workforce but it also must be driven by methodical policy and technology planning when it comes to IG. As a leading practitioner of this discipline at Fortune 500 companies as well as smaller firms, I learned first hand the benefits of careful strategic planning and executing capstone projects under the umbrella of IG. Over time and as a result of tough lessons learned, I began to develop tested strategies essential for enterprise wide adoption and success.
The first strategy is also a lesson… a lesson about cadence and setting expectations. Understanding company culture, its maturity level and appetite for change helps you plan your IG strategy over 1, 3, 5 years. These are not things you alone determine but they are considerations you leverage and may need to influence to get things done. A company that’s behind the curve on IG, or has slipped a little off the slope shouldn’t be perceived as a problem but an opportunity. How you respond to inefficiencies, gaps, audit findings and weaknesses will make the difference between an organization hostile to IG or welcoming to change. Rushing into IG will serve you up a big plate of the former.
For example, many groups that pick up the mantle of IG, excited by its potential, end up taking a scorched earth approach to handling their data projects, hurriedly setting up IG committees, imposing rules, writing up new guidelines, buying shelfware and basically racing towards what they think will be early wins. But IG is not a race, nor is it a repository for IT and Legal’s kitchen sink. It actually requires an initial 30,000 foot view and assessment of the regulatory landscape, a tactful application to core program components. A planned yet flexible cadence covers essential bases and addresses the unique needs of the business.
A clear executive level strategy around IG…
Presents opportunities for better governance to avoid fines and litigation exposure
Helps to reduce expenses and monetize the information lifecycle
Fosters trust to enhance customer experiences
Instead of rushing in, organizations first need to have the types of open, honest discussions that will achieve the goals and end results noted above. That happens by bringing the right people to the table and under the right setting.
Set the SME Table
At Compliance and Privacy Partners we work with highly regulated, US-based companies essential to America’s economic success. However, our solutions are only as effective as the commitment of our clients to their efficiency and compliance goals. Successful governance transformations require both capital investment and executive leadership.
The Sedona Conference, which has done an amazing job of raising the profile of Legal Hold and eDiscovery processes in litigation, offers up a decent definition of Information Governance but it leaves out (or at least does not fully define) one thing… the valuable people that make the whole process work. People are the “coordinated approach” in that definition and their subject matter expertise is the secret sauce in IG. So, what types of people do you want sitting at an IG table or on an IG committee?
Consider these folks for starters:
Chief Data Officer
Chief Enterprise Architect
Chief Compliance Officer
Chief Privacy Officer
Chief Risk Officer
Now we know people are what make the world go around, and they’re the stakeholders that drive Information Governance, but what’s next? How do we begin building the type of IG program that will last, that will really manage our risks and optimize, or even monetize, our organization’s information and data value?
That next step is a core strategy that lays out the building blocks for establishing a world-class program. Yet this is the point where many companies get sidetracked and wander into the meeting hell desert for forty years. Companies that succeed stick to the basics when they’re starting new IG programs or even breathing life into old ones. At Compliance and Privacy Partners, our experience is that the formula for setting the cornerstones of IG include four basic building blocks.
The 4 Basic Building Blocks of IG
Any company serious about Information Governance requires:
Strategy for defensibly preserving and / or producing that data
Tools to identify / protect those records
Policies that tie that knowledge, strategy and toolset all together
Align Policy with Technology
Information Governance as a discipline has already proven to many corporations around the globe the importance of aligning their policy pillars and best practices with state of the art technology. It is almost a necessity in the high-paced, data driven world we live in. As AI, Machine Learning and Big Data continue to evolve as operational necessities and revenue streams, it becomes even more important to apply governance. But IG is also still a young discipline, exploited by some vendors and consultants as a cure-all with very little practical workmanship behind its practice and execution.
Don’t put the cart before the horse when making a serious commitment to transforming your organization with the power of Information Governance. Spend time developing your strategy, setting the table with the right stakeholders, planning around the basic building blocks of IG and aligning your policies with your technology. Don’t just take our word for it, we’ve seen these principles in action and they work!
Rafael Moscatel, CRM, IGP, is the Managing Director of Compliance and Privacy Partners, LLC. Reach him at 323-413-7432, follow him on Twitter at @rafael_moscatel or visit http://www.capp-llc.com
From its inception the internet has always been about search…. searching for that answer, that perfect example, that one you love? But search has also changed the way we think about information, about primary sources and really about each other in wildly different ways that aren’t always, well….helpful.
In the wrong data steward’s hands the integrity of our records and information, both in the style and context in which it is delivered, can be easily and unfairly distorted. This has worsened over time and is horrifying when you consider the extent of “deep fakes,” “fake news” and other purposeful misleading propaganda being spread. A trend towards misinformation and bias is clearly what has happened over time with Google’s search results and it’s having disastrous unintended consequences on the pursuit and preservation of knowledge, wisdom and the humanities around the entire world.
With exciting new A.I. tools like Alexa and Siri becoming commonplace, search has entered a second renaissance and results have even more power to shape hearts and minds. Yet nobody, no one monopoly, should be in the business of brokering access to facts or opinions.
We need new tools that deliver intelligent results that protect the privacy of its users and promote resources which enrich our lives, communities and world around us without exploiting our vulnerabilities.
With proper regulation of monopolies like Google there’s going to be a better way to find what you “need” without being subtly persuaded how to believe and incessantly pestered about what you should “want” along the way. In other words, a return to search that offers a wealth of information minus manipulation.
True search results should provide access to knowledge you can rely on for personal, professional and academic growth. A search engine should steer you away from groupthink and encourage critical thinking, not bully you into becoming a “follower.” We need independent thinkers to reclaim their independence as information consumers, as teachers and students, as citizens, as moms, dads, brothers, sisters and yes, even as politicians. After all, the internet has the power to be the great equalizer in spreading knowledge. But that knowledge can only bring light to our present darkness if it can shine through the praetorian ideologues that have begun to guard its boundless prism.
Google was perfect for its time and helped both connect and open the world to itself. Yet now, as our collective tastes become more refined, we realize our search time is equally as valuable as increasingly for-profit algorithms. Rather than wasting another moment sifting through information curated through a corporate or political filter, knowledge seekers should demand to be able to create their own!
We deserve new tools that deliver intelligent results that protect the privacy of its users and promote resources which enrich our lives, communities and world around us without exploiting our vulnerabilities.
For almost 65 years, ARMA International has provided an exceptional level of educational value, professional resources and guidance to members of the information management field and business community. Those efforts have aided organizations in recognizing the importance of RIM/IG practitioners’ unique skillsets and helped incorporate them into their IT and governance programs. Indeed, both public and private entities benefit enormously from the mission of this organization, which much like its subject matter, has swiftly transformed to meet evolving civic and corporate demands. This rich history and dedication to its members, the business community and the public is exactly what I’d like to see continue in the coming decade. But my hope would also be for all of our membership, from fellows on down, to more enthusiastically apply the insight, lessons and strategies they’ve acquired over their careers to help ARMA in both achieving its long-term strategic plans and in exceeding its annual goals.
ARMA can lead the way by developing and fostering cutting edge information strategies that sit on the peaks of this new horizon and by driving the conversations that illuminate the valleys in between.
For the last twenty years I’ve held prominent leadership roles at both Fortune 500 companies and revered legal firms including Farmers Insurance, Paramount Pictures, Relativity Media and Kilpatrick Townsend. My work history has taken me from the trenches of service bureaus to the hot seat of penthouse boardrooms. Along the path I’ve attained a set of credentials beginning with a CRM from the Institute of Certified Records Managers in 2013, followed by an IGP from ARMA International in 2014. In June of 2016 ARMA International selected me for its Member Profile and in 2017 my team’s efforts at Farmers Insurance earned us ARMA’s coveted Excellence for an Organization Award. Because of all this I am eternally grateful for the opportunities which ARMA has provided along my career path. I’ve also been affiliated with the local ARMA-GLA chapter for the better part of the last decade and had the chance to see how powerful and influential a local chapter can be in bringing education and awareness to members of the organization as a whole. Those chapters need our resilient support and their leaders deserve most of the credit for keeping ARMA together all these years. They are the pillars of this intellectual edifice.
The next few years will see organizations in all industries balancing a world ripe with business opportunities with an evolving universe of risk and regulations. Technology, processes, people and the associations they subscribe to are being forced to adapt to this dynamic new digital landscape in both their personal and professional lives. ARMA can lead the way by developing and fostering cutting edge information strategies that sit on the peaks of this new horizon and by driving the conversations that illuminate the valleys in between.
As we dive into the second decade of the 21st century, I want ARMA to emerge as a defining voice in the global digital disruption and transformation discussion. By the same token, the professional development and success of ARMA’s members is central to that voice being heard loud and clear. The imminent need for effective information governance throughout the software and document lifecycle will likely broaden ARMA’s appeal to groups, professionals and verticals once unfamiliar with its offerings. In continuing to partner with and perhaps exploring mergers or acquisitions of like-minded organizations and businesses, ARMA can enhance its niche, enrich the knowledge offering and bolster its network.
With the right choices, ARMA is poised to stand as a premier educational and professional service offering for this brave new world, in part by having established itself as the knowledge and resource mecca for Information Governance standards, but equally as a promoter and champion of its members, helping them connect to tangible digital transformation solutions. This means enabling and encouraging our colleagues to rise to the challenges that will shape and define the newest careers in the Information Age.
ARMA should also find new ways to play an instrumental role in highlighting and refining best practices and approaches around not just Enterprise Content Management but Big Data, Blockchain, AI, Privacy, the Internet of Things and Quantum Computing. It must pursue unique engagements with new corporate sponsors who are at the forefront of much of the change and innovation we’re witnessing. I would hope ARMA would want to have a valued and notable sponsorship level presence at the major technology conferences in the coming years including BoxWorks and BlackHat which are hungry for our narrative and talent. ARMA must strive to remain platform agnostic but must also accept the realities of dominant technologies and embrace their significance.
The association should work closely with the legal, regulatory and ethical bodies and communities that study the impact of digital transformations on businesses as well as the individual in society. This need is evidenced by the increase in privacy regulations and laws recently passed in the EU and in the United States. Building on these relationships will lend credibility to our certifications and designations. That credibility should in turn be used by ARMA leaders and members to participate in media commentary on newsworthy information management events and issues. ARMA should strive to have those perspectives sourced by popular media and journalists alike, thus bringing further recognition to the organization and marketing its relevance. ARMA should act to elevate its experienced speakers as well as new disruptive voices. Our expertise is newsworthy and needs to be heard!
The next few years really are a once-in-a-lifetime opportunity to seize on this demand for Information Governance solutions and tap the potential of the professional community that supports it. My hope is that community will be the people that love and celebrate ARMA.
Rafael Moscatel, CRM, IGP, is the Managing Director of Compliance and Privacy Partners, LLC. Reach him at 323-413-7432, follow him on Twitter at @rafael_moscatel or visit http://www.capp-llc.com
I’ve attended and spoken at many different “information management” conferences over the years and each has their strengths and weaknesses. But I’m especially excited to speak at DSF ’19 this year, sponsored by companies like OpenText, Quadient, Adobe, PitneyBowes and Doculabs. Why am I so thrilled? Besides the fact that I get to share my thoughts and experiences for the first time representing Compliance & Privacy Partners, this conference is practitioner driven, with a stellar board of advisors that has spent time with its presenters, making sure the content fits the program tracks AND elevates the conversation.
At the very heart of all the buzz surrounding “big data and artificial intelligence (AI) lives a universal truth- Information is the critical asset of every organization. Information flows through people and applications at such a rapid pace that it demands effective management. Enterprises are flying blind if they don’t have an information management strategy. It is impossible to understand customer needs and improve their experiences without the right information feeding decision making systems. Without proper management of info, employee engagement is doomed. The bottom line is that effective information management will dictate critical decisions for both internal and external facing processes that bring the intersection of employees and customers into context. –David Mario Smith in the latest Document Strategy Magazine
Are CFO’s finally ready to heed the advice of their Chief Data Officers and begin adding information assets to the balance sheet?
Although the commonly used quote “There is nothing more powerful than an idea whose time has come.” is regularly and erroneously misattributed to Victor Hugo, originating from his account of the French coup d’état of 1851 that brought Napoleon III to power, I feel it’s almost appropriate for Douglas B. Laney’s passionate argument on Infonomics. It’s an idea he’s been meticulously developing and arguing for almost two decades and has at last fully articulated in his latest book published by Taylor & Francis entitled Infonomics: How to Monetize, Manage, and Measure Information As An Asset For Competitive Advantage. Laney previously published his thoughts on Infonomics in Forbes back in 2012.
This brilliantly researched book, supported by industry giant Gartner, is steeped in both a mastery of information technology as well as economics, in particular accounting methodology and complementing business disciplines that range from supply chain economics to compliance frameworks.
Laney, with brevity and unfailing pragmatism, weaves his impressive understanding of the business of information, it’s flow and it’s enormous potential into a convincing pleading that I believe is a must read for not just the aspiring digerati, but any CFO, Chief Data Officer or executive hoping to survive and thrive in the Information Age.
The thought leaders posed the single most important question facing us today: What kind of world do we want to live in? You see, we are at the tipping point where the internet will know more about us than we know about each other, or even ourselves. And yet there is no recognized universal ethical and moral code for how we deal with all of the data that is being collected about us. How do we handle it? Right now, Data Kings hold the cards. Companies provide free services to gather our information.
Hong Kong artificial intelligence researcher Pascale Fung was also right when she said that unless we get all of the world leaders together, it won’t matter.
Now, we have the GDPR. And, here in the US, we are starting to get patchwork legislation, like the California Consumer Privacy Act, heavily resisted by Big Tech in favor of a federal privacy law.
I want to live in a world where I own my data, control access to my data, and where I can delete my information. If a company or individual breaks a law, then I want a private right of action. Most importantly, I want to live in a world where we have a universal agreement on digital ethics.
Debating Ethics: Dignity and Respect in Data Driven Life, the 40th Annual Conference of Data Protection and Privacy Commissioners
Two Americans walk into a EU Privacy Conference…
Just a few weeks ago, a colleague reached out and reminded me “the Olympics of Privacy” were being held at the EU Parliament in Brussels in late October, and also if I’d like to attend. Well, how the heck am I supposed to turn down an invitation like that? After all, this is the year of GDPR, the NYDFS, the new California Privacy legislation and the ICDPPC has leaders like Mark Zuckerberg, Sundar Pichai, Tim-Berners Lee, Jagdish Singh Khehar and even the King of Spain all lining up to share their thoughts.
We want to stimulate an honest and informed discussion about what digital technology has done and is doing to do to us as individuals and as societies, and to consider future scenarios. We want to better understand the impact of technology on people of all generations, in all parts of the world, including the way people think, interact with others, develop their opinions, create art and write, how they buy and sell and how they participate in civic life. – Privacy Conference Statement
Mark and Sundar are likely showing up because they realize the stiff penalties now associated with data security and privacy violations and the rest of the speakers realize that we are on the cusp of a digital and ethical revolution of sorts, one which will affect generations to come. In fact, Debating Ethics: Dignity and Respect in Data Driven Life is probably the most important privacy conference of the 21st century. My wife Abby Moscatel, an attorney and ethicist heard about this lineup and quickly said, yeah… I’m coming with you to this one!
This annual academic scholarship was established in honor of Eleanor Moscatel, a graduate of the Manual Arts High School Class of 1949. Her multifaceted and successful career, from Actress to Entrepreneur and Real Estate Maven spans seven decades and includes important cultural and social service contributions to both the city and the people of Los Angeles. Her story is one of education, experience, patience and self-reliance. Essays were judged based on sincerity and clarity of thought and seeks to reward students who not only believe in self-reliance, but also can articulate in 500 to 1000 words, an experience in their lives where one door of opportunity may have closed but where another one opened because of their perseverance and commitment to a goal. Congratulations again Nicky and good luck on your academic and life journey!