Eighth in a series of in-depth interviews with innovators and leaders in the fields of Risk, Compliance and Information Governance across the globe.
Markus Lindelow leads the IG and Content Classification Practice Group at Iron Mountain, the world’s largest information management company, where he’s been pioneering breakthrough analytic techniques for over a decade. He holds a Master of Science degree in Computer Information Systems from Saint Edwards University and consults across a broad set of industries. I interviewed him in November to discuss his thoughts on the evolution of metadata, content classification, AI, and how organizations are using the new pillars of data science to break down their silos, help customers get lean and discover the hidden value in their big data sets.
Markus, you work with all kinds of companies to help them better understand and address the often incomplete metadata tied to some of their most valuable information assets in the form of historical paper records and materials retained over decades. In many cases, institutional memory has been completely lost and they’re struggling to figure out whether to dispose of these business records, balancing costs of over retention with risks of untimely destruction. How does your team leverage diagnostic, predictive and prescriptive analytics to make sense of what little data they might have to make informed decisions?
Our content classification process focuses on making the best use of the available metadata. This means classifying records with meaningful metadata as well as analyzing the classified inventory in order to create classification rules for records with little or no metadata. We have identified a number of attributes within the data that tend to correlate with classification conclusions. We assess the classified records associated with an attribute to create a profile that may inform a rule to classify the unclassified records sharing that same attribute…
Are CFO’s finally ready to heed the advice of their Chief Data Officers and begin adding information assets to the balance sheet?
Although the commonly used quote “There is nothing more powerful than an idea whose time has come.” is regularly and erroneously misattributed to Victor Hugo, originating from his account of the French coup d’état of 1851 that brought Napoleon III to power, I feel it’s almost appropriate for Douglas B. Laney’s passionate argument on Infonomics. It’s an idea he’s been meticulously developing and arguing for almost two decades and has at last fully articulated in his latest book published by Taylor & Francis entitled Infonomics: How to Monetize, Manage, and Measure Information As An Asset For Competitive Advantage. Laney previously published his thoughts on Infonomics in Forbes back in 2012.
This brilliantly researched book, supported by industry giant Gartner, is steeped in both a mastery of information technology as well as economics, in particular accounting methodology and complementing business disciplines that range from supply chain economics to compliance frameworks.
Laney, with brevity and unfailing pragmatism, weaves his impressive understanding of the business of information, it’s flow and it’s enormous potential into a convincing pleading that I believe is a must read for not just the aspiring digerati, but any CFO, Chief Data Officer or executive hoping to survive and thrive in the Information Age.
Debating Ethics: Dignity and Respect in Data Driven Life, the 40th Annual Conference of Data Protection and Privacy Commissioners
Two Americans walk into a EU Privacy Conference…
Just a few weeks ago, a colleague reached out and reminded me “the Olympics of Privacy” were being held at the EU Parliament in Brussels in late October, and also if I’d like to attend. Well, how the heck am I supposed to turn down an invitation like that? After all, this is the year of GDPR, the NYDFS, the new California Privacy legislation and the ICDPPC has leaders like Mark Zuckerberg, Sundar Pichai, Tim-Berners Lee, Jagdish Singh Khehar and even the King of Spain all lining up to share their thoughts.
We want to stimulate an honest and informed discussion about what digital technology has done and is doing to do to us as individuals and as societies, and to consider future scenarios. We want to better understand the impact of technology on people of all generations, in all parts of the world, including the way people think, interact with others, develop their opinions, create art and write, how they buy and sell and how they participate in civic life. – Privacy Conference Statement
Mark and Sundar are likely showing up because they realize the stiff penalties now associated with data security and privacy violations and the rest of the speakers realize that we are on the cusp of a digital and ethical revolution of sorts, one which will affect generations to come. In fact, Debating Ethics: Dignity and Respect in Data Driven Life is probably the most important privacy conference of the 21st century. My wife Abby Moscatel, an attorney and ethicist heard about this lineup and quickly said, yeah… I’m coming with you to this one!
So let’s have a look at the incredible schedule they’ve put together this year…
First, the conference is going to be opened up by Giovanni Buttarelli, the European Data Protection Supervisor. Below is his speech on the state of privacy from last year. According to the program, “the Supervisor will welcome participants to the conference and set out the strategic importance of defining a truly global digital ethics to the future of data protection, privacy and respect for individuals and groups in the decades to come.”
Next, the public conference is going to be split into 3 parts: Our Common Digital Future, Right Versus Wrong and The Digital Dividend. In Our Common Digital Future, Maria Farrell will help us explore at how digital technology has brought us to where we are and gives some insights on our future, including takes on augmented reality and deep fakes. Can’t wait to explore these trends.
Maria’s discussion is followed by a keynote address by one of the pioneers and creators of the internet as we know it, Sir Tim Berners-Lee, who plans to address ethics and the internet. What a great way to move onto the next discussion which will address the role of ethics in human society, directed by Anita Allen, a notable Professor of Philosophy from UPenn. I love how the EU has selected an American to make this contribution to the conference and set the stage.
OPENING PRESENTATION: WHAT IS ETHICS? European Parliament Hemicycle
Anita Allen, Professor of Law and Professor of Philosophy, University of Pennsylvania
What is the role of ethics in human society? How has it evolved over time? What are the origins of autonomy, dignity and respect in different cultures? Who defines ethics and whose interests does it serve? What is the relationship between ethics and law?
The next segment, Right Versus Wrong, opens with a panel of renowned ethicists and scholars who will discuss human dignity, economic interests, healthcare and interactions between humans and machines.
A panel of renowned ethicists and scholars will expand the topic of ethics in regards to the notions of human dignity, economic interests, work relations, scientific progress, healthcare as well as the interaction between humans and machines.
And finally, the conference will wrap up with discussions around what organizers are calling The Digital Dividend, with a message from His Majesty, The King of Spain Felipe VI. Following that we’ll have the pleasure of hearing from Jagdish Singh Khehar, the former Chief Justice of India! Can’t wait to see this guy. The conference then will have a message from Sundar Pichai, Mark Zuckerberg and Erin Egan, followed by a second group of experts discussing technology and behavior. One of the last keynotes will be from Guido Raimondi, President of the European Court of Human Rights.
The conference is then followed by a gala at Autoworld and the next day conference attendees are treated to a special session of the EU Parliament and a lunch. If you’re attending the conference, please reach out to us because we would love to get together to discuss and share ideas and thoughts about what this brave new world might bring!
Seventh in a series of in-depth interviews with innovators and leaders in the fields of Risk, Compliance and Information Governance across the globe.
April Dmytrenko, CRM, FAI is a recognized thought leader in the field of information management, governance, compliance, and protection. As both a practioner and consultant, she works with global organizations on key initiatives and best practice approaches for the enterprise; developing sustainable solutions; integrating legally compliant programs focused on information/digital assets; motivating and facilitating multi-disciplined groups to collaborate on achievable goals; and building strategic partnerships with internal and external teams. She serves on industry action committees and governing and editorial boards, and is an active industry speaker, trainer, and author. I had the pleasure of sitting down with April this September to discuss privacy, the role of industry associations and key concerns for leaders navigating the global digital economy.
April, almost five years ago I asked what the next big frontier would be for those of us managing data, and more importantly where the jobs would be. You wisely predicted that privacy would be on the horizon. Well we now have a number of legislatures drafting regulations and CPO positions can’t seem to be filled quickly enough. Do you believe there is still time to enter this emerging field and make an impact?
Right now we are experiencing an amazing transformation of the business environment based on many things but particularly the evolution of technology and the global digital economy. It is indeed an exciting time but we are acutely “headline news” aware of the impacts of compromised data security and privacy, including financial impact on brand and reputation, litigation, and the overall burden and distraction on the business. The exponential growth rate of incidents of data theft, damage, loss or inadvertent disclosure continues to expand not only in frequency but scope, and complexity. While privacy concerns gained attention over 100 years ago, and became topical about 15 years ago, it is still truly in an infancy state. Privacy offers IG professionals a rich and important opportunity to expand their leadership or advisory role in maturing a unified approach to protection, compliance with laws and regulations, and incident response and recovery.
Courtesy ARMA International
In your role as a fellow of ARMA International, you’ve helped to connect organizations with practitioners who truly understand the discipline and benefits of Information Governance. How has this evolved over the years and what steps do you think organizations like ARMA and the ICRM need to keep taking to remain relevant?
This is a great question as the core IG professional organizations have been dealing with an identity crisis for some time, and still struggle to have a clear and concise “elevator speech” on mission and value. IG, while it has a wide breath, has many in the industry confused, and still is a term that does not universally resonate with senior management. These associations have tremendous value and passionate support but numbers speak volumes and membership and conference attendance have been decreasing for years. We are seeing the technology vendor market taking over a leadership role and may serve as the new defining force in setting direction and guiding the industry – self-serving yes but it could be what is needed going forward. I am not concerned about relevance as it will continue to be all about information and technology, and the management, protection and leveraging of information asset. While the role of a traditional Records Manager may not continue to be relevant, I don’t find it concerning – the relevance is in the work and it evolves.
This annual academic scholarship was established in honor of Eleanor Moscatel, a graduate of the Manual Arts High School Class of 1949. Her multifaceted and successful career, from Actress to Entrepreneur and Real Estate Maven spans seven decades and includes important cultural and social service contributions to both the city and the people of Los Angeles. Her story is one of education, experience, patience and self-reliance. Essays were judged based on sincerity and clarity of thought and seeks to reward students who not only believe in self-reliance, but also can articulate in 500 to 1000 words, an experience in their lives where one door of opportunity may have closed but where another one opened because of their perseverance and commitment to a goal. Congratulations again Nicky and good luck on your academic and life journey!
Google has launched a brand new feature for its artificially intelligent Google Assistant that’s designed to cheer people up by filtering negative news. Simply ask your phone (or the Google Home speaker) to ‘tell me something good’ and you’ll be given a nice summary of positive stories about people solving real problems.
‘These days we’re consuming more news than ever, and sometimes, it can feel like there are only problems out there,’ explained Ryan Burke, a creative producer at Google’s Creative Lab. ‘But the fact is, there is a plethora of ‘good news’ happening, and we’re not talking about unlikely animal friendships or random acts of kindness.
Real people are making progress solving real issues—and hearing about those stories is a crucial part of a balanced media diet.’ The stories come from a wide range of media outlets, curated and summarised by the nonpartisan, nonprofit Solutions Journalism Network organisation. ‘Solutions journalism empowers and energises audiences, helping to combat negative news fatigue,’ said Burke.
‘It’s an important part of a balanced news diet, so we’re exploring how to incorporate more solutions journalism wherever you access Google News.’ The company acknowledges that it’s not a magic bullet solution and that sometimes bad news is needed. But it argues the balance has tipped too far one way and suggests this is ‘an experiment worth trying’.
The EU has taken the first step in protecting the data and privacy of its residents. Through the enactment of the General Data Protection Regulation (GDPR), people are now able to have the protection they are looking for online. This means changes for businesses everywhere that are planning to reach consumers in the EU.
Companies need to look at the way that they are handling the personal data of their customers and have an action plan in place to ensure their privacy is protected. Without a strong understanding of what the GDPR means and how it affects your business, you could find yourself in a situation with the EU that you didn’t count on.
Fifteen members of Forbes Technology Council discuss some of the more unexpected consequences of the new GDPR regulation. Here’s what they had to say:
1. Restriction Of Privacy And Innovation
GDPR is the latest version of Y2K compliance — long on speculation and fear, short on reality. In my opinion, regional enforcement of global technology is an impossibility and will restrict — not enhance — privacy, freedom and innovation. The result will be regions of non-compliance (GDPR havens), enormous expense and uncertainty. – Wayne Lonstein, VFT Solutions
2. Roadblocks For Blockchain Data Storage
GDPR could impact the decisions and data sets being stored and collected in emerging private and public blockchains. This may create roadblocks for companies looking to embrace blockchain to store any data that may fall under GDPR. – Aaron Vick, Cicayda
3. Opt-In Fatigue
One of the most unexpected consequences of GDPR is the wave of new regulations in jurisdictions outside of Europe, including California, New York and perhaps soon in Asia. Another unintended impact is “check the box” fatigue where opt-in consent language is presented so frequently on websites and apps that consumers don’t read the consents and just check the box, waiving their privacy rights. – Silvio Tavares, CardLinx Association
4. Poor Customer Service
One GDPR byproduct distortion or unintended consequence is excessive regulation leading to poor customer service. The pendulum has swung too far and will be moderated by citizen feedback. – Jeff Bell, LegalShield
5. Small Businesses Getting Hurt
The companies that are best prepared for GDPR are the big ones: Facebook, Google, Amazon — those that have the money to pour into their tech and legal teams for ultimate compliance. The small and medium-sized businesses, however, may be less prepared, making them more vulnerable to potential fines and penalties. – Thomas Griffin, OptinMonster
6. The Slow Death Of Free Services
If a service is free, then your data is the product. We all love using Facebook, YouTube and the many other social media platforms. However, we fail to realize how these businesses operate. If regulations strangle business, then the alternative is a paid model. Just look at YouTube and how it’s strugglingwith its paid subscriptions. – Daniel Hindi, BuildFire
7. Talk About Similar Regulation In The U.S.
The most unintended consequence has been the multitudes of discussions about a similar impending regulation in the U.S. In fact, reading between the lines of Facebook’s testimony to Congress, it is clear to me that tech leaders realize more care ought to be given to sensitive data, and users should have more rights. They are preparing for coming regulation stateside. – Michael Roytman, Kenna Security
